Thanks for shopping at Penny Clifford Ceramics.
We will dispatch ordered goods within 5 working days of receiving the order, as long as the items are in stock.
Returns If you are not entirely satisfied with your purchase, we're here to help. If for any reason you wish to return goods, we will be happy to arrange a replacement or exchange dependng on  availability. You have 14 calendar days to return an item from the date you received it.  
To be eligible for a return, your item must be unused and returned in perfect condition at the buyer's expense and  in the same condition that you received it. 
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

Contact Us
If you have any questions on how to return your item to us, please do not hesitate to contact us.

Every care and attention will be placed into making sure that your item reaches you in perfect condition. We aim to use reputable carriage companies. Goods will be dispatched within 5 days of reciept of order, providing they are in stock.